Gess Beauty

Customer Policy

At Gess Beauty, we are committed to providing a smooth, transparent and reliable shopping experience. Please review our customer policies before placing an order.

1. Orders & Payments

  • All orders are processed only after full payment has been received and confirmed.
  • Customers are responsible for providing accurate order details, contact information and delivery addresses.
  • Orders are subject to product availability.
  • Product prices will be communicated before order confirmation.

2. Product Confirmation

  • Where applicable, Gess Beauty will share an image of the selected product before dispatch to minimise order errors.
  • Customers are encouraged to verify the product, quantity and other order details before confirming.

3. Returns, Refunds & Exchanges

  • Goods sold and dispatched or collected are generally not eligible for returns or refunds.
  • Exchanges may be considered where an incorrect product is supplied due to an error by Gess Beauty.
  • Any such error must be reported within 24 hours of receiving the order.
  • The product must be unopened and in its original packaging.
  • Exchanges are not offered for changes of mind, personal preferences or reaction to the product.

4. Delivery & Collection

  • Deliveries are arranged through trusted third-party courier service providers.
  • Applicable delivery charges will be communicated before order confirmation.
  • Delivery timelines are estimates and may vary depending on location and courier circumstances.
  • Customers are responsible for providing accurate delivery details.
  • Collection arrangements, where available, will be communicated during order confirmation.

5. Order Cancellations

  • Cancellation requests should be made before dispatch.
  • Orders already dispatched or collected cannot ordinarily be cancelled.

6. Product Information & Customer Responsibility

  • Customers are encouraged to review product descriptions, ingredients and directions for use before purchasing.
  • Product suitability may vary from one individual to another.
  • Gess Beauty is committed to supplying genuine products sourced through its selected suppliers.

7. Customer Support & Privacy

  • All enquiries and complaints should be directed to Gess Beauty through our official communication channels.
  • Please provide your order details when requesting assistance.
  • Customer information is treated confidentially and used for order processing, delivery coordination and other legitimate business purposes.

8. General Terms

  • Gess Beauty reserves the right to update these policies when necessary. Any updates will be communicated through our official platforms.
  • By placing an order with Gess Beauty, customers acknowledge these policies.

Thank you for shopping with Gess Beauty!